Here we will share the details for the Ticketmaster error code U231 which occurs when users try to make a purchase.
The error reads “Unable to complete your request on this device”.
As per our research, the error is not specific to any particular payment method and can occur with direct payments as well as any coupon/discount codes.
According to our research, for some reason, Ticketmaster is blocking your purchase. It can be any issues with your payment method, or any problem with your Ticketmaster account, or any problem with the Ticketmaster system.
Fixes For Ticketmaster Error Code U231
Fix 1: Clear Your Browser Or App Cache
In our research, the one troubleshooting that helped most of the users was clearing the cache data, so our first recommendation for you will be to restart your device and clear the browser cache data.
Here is how to clear browser cookies on Chrome.
- Tap the Three-Dot icon from the top right corner of the screen
- Select Settings.
- From the left side Select Privacy & Security.
- Select Clear Browsing Data.
- From here you can delete the cookies, and cache files.
In case you are on Firefox then visit here to find the settings to clear browser cookies.
Here is how to clear Ticketmaster app cache data on Android
- Go to the Ticketmaster App.
- Tap and hold on to the Ticketmaster app icon.
- Select App Info.
- Select Storage.
- Select Clear Cache.
Fix 2: Try Using Any Other Browser
For most of the users clearing the cache data was enough to resolve this error but in case it is not working for you then try using any other browser such as Edge, Brave, Firefox, etc.
For many users, it was using another browser which resolved the issue, so as a next troubleshoot we suggest you to try this.
Fix 3: Do You Have Any Other Ticketmaster Account?
If using the alternate browser is also not helping in resolving the issue then possibly the issue can be related to your account, so we advise you to use any other Ticketmaster account.
You can choose to make a new Ticketmaster account or use your friends/family account.
Try this and check if this helps with the problem or not.
Fix 4: Contact Ticketmaster Support
If you still have the same error then we suggest you to reach out to Ticketmaster support to report this problem. At this point, they are the ones who can better help you with the issue.