In the following article, we will discuss and share all the details related to the Amazon Fire TV Stick Error Code 102630.
The error message reads as: “The video file cannot be played (Error Code 102630)”
As per user’s complaints, the following error has been seen to usually show up when there is an issue with the user network, either due to a slow connection or a fluctuating network.
There are times, when the error may also show up as a result of a cache problem occurring within the app itself, causing the following error.
Fixes For Amazon Fire TV Stick Error Code 102630
Fix 1: Check Your Internet Speed
Depending upon whatever subscription plan you have subscribed to provided by your ISP providers, you should first check to see if the speed of your network is the same as promised for your respective subscription plan.
To check your internet speed, you can follow the steps shown below:
- Open any browser app on your laptop or phone.
- Then, head to the following website or any other third-party speed test website of your choice
- Click on the Go button, and give it a few seconds for the website to check your internet speed.
- After the site analyzes your internet speed, it should provide you with the speed of your internet connection, along with other additional information such as upload and download pings.
If your internet speed is not up to the mark. Then, you can take it up with your ISP provider and discuss the problem with them.
Fix 2: Update The OS
- Head to the Settings menu or click on the Gear icon on the Fire TV home page.
- Then, from the drop-down list, select the My Fire TV or the Device & Software option.
- Select the About option.
- Then, from the list of options, click on the Check for Updates option.
- Let the download take place and once updated, it should restart automatically.
Fix 3: Update Apps Via The Amazon Store
- Head to the Settings option on your home page.
- Then, navigate your way to the Applications option and click on the Appstore option.
- Click on the Automatic Updates option and turn it on.
- If any updates are available for the app showing the error, it should update the app automatically.
Fix 4: Clear Your App Data Or Cache
- Head to the Settings option from your home page.
- Next, navigate and click on the Applications option.
- Then, head to the Manage Installed Applications option and select the app showing the error.
- Click on the clear cache as well as the clear data option to clear cache data.
Fix 5: Reset Your Router Device
This step may differ from device to device. Hence, it is best to search for the steps to reset your router device on your own to match the type of router device you have.
In general, you can follow the steps as shown below:
- On your router device, check at the back to see if you can locate the reset button or the reset hole.
- If you find it, press and hold on the reset button for at least 8 seconds or more.
- Once resettled, reconfigure your device or go on with the default settings and check to see if the error still exists.